Welcome to our Terms of Service Guidelines. When registering or ordering service from this company you the "Customer" are required to keep up to date with changes in our policy and service guidelines. It is your responsibly to read our terms of service completely. If you do not understand any part of our terms please contact us for clarification.
Definitions
Customer - A person or group purchasing or intending to purchase service with Cubos Gaming (Trading as Cubos Design).
Company - The site and/or services of Cubos Gaming (Trading as Cubos Design).
Game Server - A single application process hosted on a single internet server over the internet for entertainment and/or recreational purposes.
Responsibility Guidelines
Company Responsibilities
We are responsible for the maintenance and uptime of our network and hardware, with the intention of performing all maintenance during off-peak periods. We will strive to provide the Customer low ping times based upon the geographic location of your Game Server hosting. We will also provide a control panel for the use of the Customer to monitor their own Game Server status, modify configuration files, change maps/game types/server passwords/RCON passwords as well as control their own access to this facility.
Customer Responsibilities
You are responsible for providing the Company with true and current information in regards to registration and banking/payment details. This extends to updating these details if there is a change. You are also responsible for the upkeep of your server. Including but not limited to adding mods, maps, game play related files and server configuration modifications. You may not rent or lease the server to any other individual or clan during your service term. You must ensure that your server abides by our Terms of Service at all times.
Paying for Service
All payments are due before service is rendered. A service month is 30 days; if you have paid for service for 3 months then you have 90 days of service. Service payments are expected on or before your next bill date and billing will be performed in advance. If you are unable to make your payment by the due date please advise an Administrator via the support email support@cubosgaming.com. If you no longer require service we must be advised at the earliest possible convenience. All payments for a service term are final and will not be refunded under any circumstances.
Private and Public Game Servers
Our password protected game servers (Private Server) are designed for clan use only and are not intended to be used as public game servers. Private servers found without a password set will be charged as a public game server for the current billing month.
Public servers can have no password set and may be freely changed from password protected to public at the Customer's discretion. Attempts to circumvent the private nature of a passworded server are also not allowed.
Player Limits
You are responsible for ensuring that server configuration files are not changed to enable more Game Server player slots than have been payed for. Servers found with a higher number of player slots will be charged at the current rate for slots over the allocation and the Customer will be notified of this.
Restricted Files, Mods, Plugins, etc.
We reserve the right to remove alter or deny some files that cause performance related problems with your server or any other server that may be directly affected by such files. You are responsible for payments/royalties on any extra content or modifications that require it.
FTP Access Guidelines
Server Files
FTP (File Transfer Protocol) facilities are not to be used for file storage of any kind other than those files directly required by the Customer's Game Server. All users of our service are responsible for their files and content of their servers. Game Server installs come as a basic setup. Additional files and add-ons must be applied by the customer. We are not responsible for the files in your game server directories after your game server account is activated. We strictly forbid storing of pornography, warez, or other unnecessary/Illegal files on the game server FTPs.
File Space Limits
There is a 5GB file limit per server for maps, mods, plugins, sounds etc. We reserve the right to delete information from your game install if your directory size goes over 5GB including the game install and log files. It is the Customer's responsibility to ensure these limits are not reached.
Data Security and Backups
The Customer is solely responsible for any and all backups of their Game Server data. Cubos Gaming may not be held accountable for any loss of data due to hardware or software failure. We advise that the Customer keep local copies of all non-standard Game Server files such as configurations and mods.
Failure to Comply
Failure to comply with all current and future Terms of Service Agreements may result in termination of your account and/or service interruption without refund. We reserve the right to suspend any service if we find your server is in violation of our Terms of Service, until the account holder ensures, via the necessary changes that his/her game server complies. Billing periods will not be affected by downtime caused by account suspension.
